Vision Helpdesk 3.2.2

The Help Desk Software provides a comprehensive all-in-one, multi-channel ticket management solution designed to streamline customer interactions across various platforms, including phone, chat, email, web portals, Facebook, and Twitter. Its robust capabilities facilitate centralized handling of customer inquiries, enhancing efficiency and responsiveness.

The Satellite Help Desk is engineered to support the operational needs of organizations managing multiple companies, products, or brands within a single platform. It offers a unified portal where each brand or company maintains its own branded client interface, allowing for effective management of IT service desk functionalities or customer support across diverse entities.

The ITIL Service Desk aligns with industry standards outlined by the Information Technology Infrastructure Library (ITIL), adopting best practices in IT service management (ITSM). This product encompasses essential functionalities such as Configuration Management Database (CMDB), Release Management, Change Management, Knowledge Management, Problem Management, Incident Management, and Asset Management—providing a comprehensive framework for IT service delivery and support.

The Vision Helpdesk license is available in both SaaS and downloadable formats, offering flexible deployment options to suit organizational needs.